We are glad you have made us your hospital of choice!
The Nairobi Women’s Hospital is a unique, private institution that provides holistic medical care to all members of the community. We are well equipped and staffed to handle all general medical and surgical conditions. As one of the country’s leading medical facilities, we cater to the healthcare needs of the whole family: women, children and men
If our resident doctor determines your need for admission, you will be directed to the Admissions Desk where you will complete your admission paperwork. Please call your relatives and friends to inform them of the same.
In case of a referral by your private doctor, please remember to carry the referral letter from your doctor and hand it in during your admission. Our staff will then contact your doctor to inform him/her of your arrival.
This guide provides detailed information for you, your family and friends so as to make your stay with us as comfortable and as informed as possible.
YOUR RIGHTS AS A PATIENT
As a patient using our services, we respect your rights as follows. A right to:
• Prompt life-saving treatment without discrimination of any kind
• Obtain the name and specialty of any person responsible for your care during your admission
• Confidentiality of all your medical records and privacy during your medical treatment
• Prompt and safe transfer to another medical facility if you are unable to continue paying your medical bills
• Talk to the Manager on Duty in case of any unresolved issue in your medical or other care while admitted
• Give feedback to the Group CEO on your experience at our premises through the use of the provided client feedback forms or our feedback address: firstname.lastname@example.org.
On admission, you will be provided with a hospital gown, towel, face flannel, slippers, basin, tissue and soap. You will also be provided with a locker to put your personal belongings. It is however advisable to keep any large amounts of money, jewellery and any other personal valuables with our nurse-in-charge for safe custody.
A TYPICAL DAY AT THE WARD
This is the general schedule in our wards:
• Every morning a medical team, including a doctor, will visit you to check your recovery progress. For private patients, your doctor will visit as discussed with you; however, the medical staff will be in discussion with your doctor and act on any instructions given.
• The doctor will make recommendations including: lab tests, referrals to a specialist or any other tests
• A nurse will monitor your vital signs (temperature and blood pressure) at regular intervals throughout the day and night
• Medications will be given by the nurse, as required
• Meals selected by the patient, with advice from the doctor, will be provided three times a day, with a warm beverage in between the meals.